If your computer has a 32-bit version of Windows, that button will not be availableħ. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)Ħ. You will see a Run box in the lower-left corner of your screenĥ. Press and hold the Windows key and the letter R on your keyboardĢ. If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.ġ. Log in with your Origin account and choose "Origin" as Product, your Platform, "Billing/Purchasing" as Topic and describe your issue to see all available contact options. You can find details on how to do so here: If not, please get in touch with an EA Game Advisor, so they can see whether we might be able to assist you in providing a refund: Is there a chance that you can play it on another computer? Hmm I don't know if I better off giving had a look at your DxDiag just now and unfortunately your PC specs are below the minimum system requirements for the game. And I also couldn't update my Intel one, they said its due to the customized driver that installed inside my pc. Sadly, I don't think my laptop comes with a Nvidia graphic card.
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